Privacy Policy
Last updated Dec 30, 2025
RoasOS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Account Information
Name and email address
Password (encrypted)
Profile information
Workspace and team information
Payment Information
Billing address
Payment method details (processed securely through third-party payment processors)
Transaction history
Content and Usage Data
Images, videos, and audio you upload
Prompts and inputs you provide for AI generation
Content you generate using our tools
Competitor accounts you choose to monitor
Bookmarks and saved content
Communications
Support inquiries and correspondence
Feedback and survey responses
1.2 Information Collected Automatically
Device and Browser Information
IP address
Browser type and version
Device type and operating system
Unique device identifiers
Usage Information
Pages visited and features used
Time spent on the Service
Click patterns and navigation paths
Generation history and preferences
Cookies and Similar Technologies
Session cookies for authentication
Preference cookies for settings
Analytics cookies for usage patterns
1.3 Information from Third Parties
Authentication Providers
If you sign in using third-party services (e.g., Google), we receive basic profile information as permitted by your settings
Payment Processors
Transaction confirmation and billing information
2. How We Use Your Information
We use the information we collect to:
2.1 Provide and Maintain the Service
Create and manage your account
Process transactions and manage credits
Generate content based on your inputs
Store and organize your generated content
Enable competitor monitoring features
2.2 Improve and Develop the Service
Analyze usage patterns to improve features
Develop new products and services
Train and improve our AI models (using anonymized data only)
Conduct research and analytics
2.3 Communicate with You
Send service-related notifications
Respond to your inquiries and support requests
Send promotional communications (with your consent)
Notify you of updates to our terms or policies
2.4 Ensure Security and Compliance
Detect and prevent fraud and abuse
Enforce our Terms and Conditions
Comply with legal obligations
Protect our rights and the rights of others
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party vendors who provide services on our behalf, including:
Cloud hosting and infrastructure (e.g., AWS, Cloudflare)
Payment processing
AI model providers
Analytics services
Customer support tools
3.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
3.4 Protection of Rights
We may disclose information to protect our rights, privacy, safety, or property, and that of our users and others.
3.5 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Data Retention
4.1 Retention Period
We retain your information for as long as your account is active or as needed to provide you with the Service. We may retain certain information for longer periods as required by law or for legitimate business purposes.
4.2 Generated Content
Your generated content is stored until you delete it or close your account. Deleted content may be retained in backups for a limited period.
4.3 Account Deletion
Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit (TLS/SSL) and at rest
Secure authentication mechanisms
Regular security assessments and audits
Access controls and authentication requirements
Secure data storage with reputable cloud providers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
6.1 Access and Portability
You can access and download your personal information and generated content through your account settings.
6.2 Correction
You can update your account information at any time through your account settings.
6.3 Deletion
You can request deletion of your account and personal information by contacting us or using the account deletion feature.
6.4 Opt-Out
Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.
Cookies: You can manage cookie preferences through your browser settings.
6.5 Data Processing Objection
You may object to certain processing of your personal information where we rely on legitimate interests.
6.6 Restriction
You may request that we restrict processing of your personal information in certain circumstances.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
Essential Cookies
Required for the Service to function properly, including authentication and security.
Functional Cookies
Remember your preferences and settings to enhance your experience.
Analytics Cookies
Help us understand how users interact with the Service to improve performance and features.
7.2 Managing Cookies
Most browsers allow you to control cookies through their settings. Note that disabling certain cookies may affect the functionality of the Service.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:
Standard contractual clauses approved by relevant authorities
Data processing agreements with service providers
9. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. Third-Party Services
10.1 AI Model Providers
We use third-party AI services to power our generation features. Your inputs may be processed by these providers subject to their privacy policies. We select providers who maintain appropriate privacy and security standards.
10.2 Analytics
We use analytics services to understand usage patterns. These services may collect information about your use of the Service.
10.3 Social Media Platforms
The competitor monitoring feature accesses publicly available information from social media platforms. We do not access private or protected content.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request information about the categories and specific pieces of personal information we have collected.
Right to Delete: You can request deletion of your personal information.
Right to Opt-Out: You can opt out of the sale of personal information (we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us using the information below.
12. European Privacy Rights
If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
Legal Basis: We process your information based on consent, contract performance, legal obligations, or legitimate interests.
Data Subject Rights: You have the right to access, rectify, erase, restrict, port, and object to processing of your personal data.
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification (for material changes)
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@roasos.com
Data Protection Inquiries: dpo@roasos.com
15. Additional Information
15.1 Do Not Track
Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals.
15.2 Links to Other Websites
The Service may contain links to other websites. We are not responsible for the privacy practices of these third-party sites.
15.3 Updates to Contact Information
Please keep your contact information current to ensure you receive important privacy-related communications.
By using RoasOS, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
